Privacy Policy

 

Here at Northumbria Travel, your privacy is important and we are committed to doing everything we can to protect any personal data that you give to us when booking a holiday or visiting our Website. Please continue reading this privacy policy to understand how we use and protect this information. If you have any questions about what we do with your personal data after reading this policy, feel free to contact using the contact details provided below.

This privacy policy covers all platforms through which we offer travel-related services, this includes our Website, and our social media sites, currently Facebook and Twitter. By submitting your personal data to us you agree to the transfer, storing or processing of your data in accordance with this policy.

By making a booking with us you are agreeing to us handling your personal data as set out below. If you do not agree to us using your personal data in these ways, unfortunately we cannot accept your booking. We may change this privacy policy at some point the future. Please re-visit this page if you want to keep up to date with any changes.

All references in this privacy policy: to our “Website” refer to the website at www.northumbriatravel.com, to “we”, “us” and “our” refer to Northumbria Travel Ltd; and to “you” and “your” are to you, the user.

What kind of personal information do we collect?

When you book a holiday with us, you will be required to provide us with certain information, including your name, address, e-mail address and phone number and payment information. If you fill in a booking form but don’t actually complete the booking, you will still be providing us with this information.

If you get in touch with our sales team at Northumbria Travel, whether by phone, e-mail or otherwise, you will be asked to provide us with information. This is likely to include your name, address, e-mail address and phone number.

There are also other instances when you’ll provide us with information, for example if you contact us through our website, enter one of our competitions or complete a survey.

Personal Information you give to us about others

If you are travelling with others or booking a holiday for someone else, you will need to give us personal information about them when making the booking, for example their name and age. It is your responsibility to ensure that anyone who you have provided personal information about is aware that you have done so and accept how we use and process their information.

What do we do with your personal data?

Once we have collected the information about you, it will be used for varying purposes. Your personal data could be used in the following ways:

  • Bookings: Put simply, we will use your personal data to provide to you the services that we sell, which may include flights, hotels, transport, insurance and other ancillary products. We need certain information about you, so we can fulfil our obligations contained in the contract that you enter into with us when you make a booking.
  • To communicate with you in relation to your holiday: We may get in touch with you using the contact information you have previously shared with us, to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. For example, helpful information about the destination to which you are travelling, security alerts and administrative messages about your holiday.
  • Queries: You are free to contact us about our services at any time, whether this is a general query, a question about your booking or to report a problem of any kind.  This can be done by emailing info@northumbriatravel.com, by telephone on 01670 829922. We will use the information that you have provided to help us answer any questions and respond to your query (along with any future queries that you may have).
  • Personalisation: We may use the data you provide us with to enable us to show you the products and services we think you may be interested in.
  • Marketing: When you confirm a booking with us and you have not opted out (or in any other case, if you have opted in), we may contact you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on your personal information.
  • Promotional Activities: If you participate in our promotions (such as surveys or competitions) we will use the information you provide to administer these activities.
  • Security: We may use your data as part of our efforts to keep the information you provide to us safe and secure, such as to help with fraud investigations or data protection regulation.
  • Fraudulent Claims: We may use your personal data in order to detect or defend any claims we believe to be potentially fraudulent.
  • Legal and regulatory compliance: We may need to use your information in relation to legal disputes, regulatory, compliance or police investigations or if necessary to enforce our terms of use.

When we process your information in one (or more) of these ways, we will be relying on one of the following legal bases:

  • Performance of a contract: We may need to use your information to fulfil our obligations in a contract that you have with us.
  • Consent: You will be asked to consent to us providing you with marketing information and if you give us this consent, we will rely on this when contacting you. You may withdraw this consent at anytime by contacting us using the details at the end of this policy.
  • Legitimate interests: We may use your information for our own legitimate interests, to improve and promote our services and for certain administrative and legal purposes.

How do we store your data?

Any information that you provide to us in the above ways is stored securely and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.
We will only retain your information for a reasonable period of time or for so long as either you or legislation permits.
When your credit card details are required as part of the booking process we retain the merchant copy of the transaction securely.

When do we share your data with third parties?

In certain circumstances we do share the information you provide to us with parties outside of Northumbria Travel. The third parties who we might share your data with include:

  • Our suppliers: If you make a booking with us, it is necessary for us to share your reservation data with relevant third parties, such as cruiselines, tour operators, hoteliers, airlines, insurers and ground-handling agents, to complete your booking. The data shared may include your name, contact details, payment details, the names and ages of any guests travelling with you, along with any preferences or special circumstances you told us about when you made your booking. If you contact us with a query about your booking we may pass this on to our suppliers if they are better placed to help you. Due to the nature of our business, it may be necessary for data that we collect to be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) and may not be subject to the same level of data protection controls as in the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
  • Third party service providers: This includes anyone who provides services or functions on our behalf, including credit card processing, business analytics, advertising and customer service. We use these service providers to process your data on our behalf, this may be to send our marketing material or to collate information that can be analysed to improve our service. They have access to and may collect information only as needed to perform their functions and are not permitted to share or use information for any other purpose.
  • Law enforcement authorities: We will disclose personal data in so far as it is required by law or when we believe it is necessary for the prevention, detection or prosecution of criminal acts, including for fraud, immigration, customs, security or anti-terrorism purposes.
  • Business Partners: We may share your data with our business partners with whom we offer joint products and services. We do this in order to maximise the services that we provide to you and so they may contact you directly about their products and services that may interest you.
    Please note that whilst we employ strict procedures and security features to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, we do not control the privacy practices of these third parties and we would encourage you to review their own privacy policies where appropriate.
    Further, any information that is collected from you directly by hotels or other suppliers is not covered under this privacy policy and we would urge to check their own privacy policies before handing over any personal data.

What rights do you have in relation to your personal data?

You have the following rights in relation to the personal data that we hold about you:

  • You may request a copy of the information we are keeping about you by contacting us at the below address
  • You may ask that we correct any inaccuracies in the data, ask us to transfer it to another party or transfer it to another party yourself.
  • You can ask us not to process your personal data for marketing purposes at any time by sending a request to the below address or clicking ‘unsubscribe’ on any of the emails that we send to you. We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes and you will have to opt-in by checking a box in order for us to do this.
  • You have the right to request that we delete all personal data that we hold about you. If there is no other reason beside you providing your consent for us to hold your data, we will delete it upon receiving your request.
    If you would like to exercise any of your above rights please contact us at info@northumbriatravel.com, writing ‘Request regarding personal information’ in the subject line. We will handle any requests we receive in accordance with UK Data Protection Legislation.

How do we treat personal data of children?

We only process information about children with the consent of the parents or legal guardians.

Who exactly is responsible for processing personal data that is collected under the policy?

Northumbria Travel Ltd controls the processing of data, in legal terms, this means that Northumbria Travel Ltd is the Data Controller for the purposes of UK Data Protection legislation.

Jane Gibson and Angela Wales are jointly our appointed Data Protection Officers, and they make sure that the business is complying with UK Data Protection legislation, GDPR’s.

How can you contact us?

If you have any questions about this Privacy Policy or wish to exercise any of your rights under it, please contact us at:

Email: info@northumbriatravel.com

Post: Should be sent to:

Northumbria Travel,
82 Front Street East
Bedlington
Northumberland
NE22 5AB